Last Updated: May 8, 2026
This Refund Policy is part of our Terms of Use and applies to all purchases made through iPulse AI (ipulselabs.net), processed via Polar.sh as our Merchant of Record. By completing a purchase, you confirm that you have read and agree to this Policy.
iPulse provides state-of-the-art, resource-intensive neural audio generation services. Unlike traditional software, every time you generate an audio clip, clone a voice, or process audio, our servers incur immediate, non-recoverable computational costs (GPU hours). Because the digital product is instantly delivered and the compute cost is irreversible, all sales and subscriptions are generally final and non-refundable.
This policy is consistent with industry standards for AI compute services and SaaS platforms offering immediate digital delivery. It does not affect any statutory rights you may have under applicable consumer protection law.
We do not issue refunds for accounts that have utilized their allocated credits. If you have generated audio, trained a voice model, used the Voice Changer, or actively used any paid feature of the Service during your current billing cycle, you are not eligible for a refund, whether full or prorated.
Usage is determined by our internal server logs, which record all generation requests, API calls, and voice model operations. These logs constitute the authoritative record for refund eligibility assessments.
You have full control over your subscription. You may cancel at any time through your account Dashboard. The following terms apply:
Monthly subscriptions are billed on a recurring monthly cycle. No prorated refund is available for early cancellation within a monthly cycle. The cancellation takes effect at the end of the month already paid for.
Annual subscriptions are billed as a single upfront payment covering 12 months of service at a discounted rate.
When you upgrade to a higher plan mid-cycle, the upgrade takes effect immediately. You will be charged a prorated amount for the remainder of the current billing period. The prorated charge is calculated based on the price difference between your current and new plan, multiplied by the number of remaining days in the cycle. Prorated charges for upgrades are non-refundable.
Downgrades take effect at the start of the next billing cycle. No credit or refund is issued for the difference in price between your current higher plan and the lower plan you are switching to, for the remainder of the current period. You retain access to your current plan's features until the cycle ends.
Notice for EU / UK Consumers
Under EU Consumer Rights Directive 2011/83/EU and UK Consumer Contracts Regulations 2013, consumers ordinarily have a 14-day right of withdrawal. However, this right is explicitly waived when a digital service has begun being performed with your express consent before the 14-day period expires.
By completing checkout and using any feature of the Service (generating audio, making an API call, creating a voice model), you:
This consent is recorded by Polar at the time of purchase and constitutes the written confirmation required under applicable consumer law. If you purchased a subscription and have made zero usage within 14 days, contact us at support@ipulse.ai — your right of withdrawal may still apply and we will assess your request in good faith.
If iPulse offers a free trial period for any plan, the following terms apply:
We believe in fairness. While our policy is strict due to compute costs, we may grant refunds at our sole discretion in the following exceptional circumstances:
All refund requests must be submitted within 14 days of the transaction date. We will review internal server logs, Polar transaction records, and usage data to verify the claim. Decisions on discretionary refunds are final.
If your account is suspended or terminated due to a violation of our Terms of Use or Acceptable Use Policy (including but not limited to: unauthorized voice cloning, generating abusive content, account sharing, or circumventing rate limits), you forfeit all rights to a refund. Any remaining credits or subscription time will be immediately voided without compensation.
We reserve the right to retain transaction records and usage logs associated with terminated accounts for up to 7 years for legal compliance and fraud prevention purposes.
Please contact us before initiating a bank dispute.
Most billing issues can be resolved quickly by our support team. Contacting us first is always faster and preserves your account in good standing.
You have the right to dispute charges with your bank or payment provider. However, we ask that you first contact us at support@ipulse.ai and allow us 5 business days to investigate and resolve the issue before initiating a formal chargeback.
Our payment infrastructure is managed by Polar.sh, which acts as our Merchant of Record. This means Polar is the legal seller of record for all iPulse transactions and is responsible for collecting taxes and processing payments.
To submit a refund request under the permitted exceptions (§8), please email our billing team at support@ipulse.ai or open a support ticket in your Dashboard with the following information:
We aim to acknowledge all refund requests within 2 business days and to provide a final decision within 7 business days. If approved, processing time via Polar is an additional 5–10 business days.
This Refund Policy is governed by the laws of the State of Delaware, United States, consistent with our Terms of Use. For users in the European Union or United Kingdom, mandatory statutory consumer rights under your local law continue to apply and are not excluded by this Policy. Any disputes regarding this Policy that cannot be resolved informally shall be subject to the dispute resolution process outlined in our Terms of Use §12.
For all billing and refund inquiries:
Email: support@ipulse.ai
Subject: Refund Request — [Your Order Number]
For legal notices related to this Policy:
Email: legal@ipulse.ai